Privacy, Refund & Shipping Policy

Privacy Policy

At Stitch N Print Fox Valley, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website.

Information We Collect

When you visit our website, we collect information that allows us to identify you, such as your name, email address, mailing address, and payment information. We may also collect non-personal information, such as your IP address and browser type.

How We Use Your Information

We use your personal information to process your orders, provide customer service, and communicate with you about our products and promotions. We may also use your information to improve our website and your shopping experience.

Information Sharing

We do not sell your personal information to third parties. However, we may share your information with our trusted partners who assist us in providing services to you, such as payment processing and shipping. We may also disclose your information if required by law or to protect our legal rights.

Data Security

We take reasonable measures to protect your personal information from unauthorized access and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of these websites before providing any personal information.

Children's Privacy Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

Refund Policy

We appreciate your interest in our customized clothing products. Due to the nature of our business and the personalized nature of our items, we regret to inform you that we do not offer refunds or exchanges on any of our products. Each item is meticulously crafted to meet your specific preferences, making it challenging for us to accept returns.

We encourage you to review your order carefully before confirming it. If you have any concerns or questions about sizing, colors, or any other specifications, please reach out to our customer support team before placing your order. We are more than happy to assist you in ensuring that your customized clothing meets your expectations.

In the rare event that you receive a damaged or defective product, please contact our customer support team within 10 days of receiving your order. We will work with you to address the issue promptly and find a suitable resolution.

Shipping Policy

Shipping times for our customized clothing may vary based on several factors, including order quantity and potential shipping delays due to unforeseen circumstances such as weather conditions or other external factors. While we strive to meet our estimated delivery times, please be aware that these are only estimates and not guarantees.

Once your order is confirmed, our team will begin the process of crafting your personalized items. Please allow [3] business days for production before your order is shipped. If you are in a rush, please contact us to check availability. Once shipped, the delivery time will depend on the shipping method selected at checkout.

We offer standard and expedited shipping options, and you can choose the one that best suits your needs. Please note that shipping times may be affected during peak seasons or holidays, and we recommend placing orders well in advance to account for any potential delays.

For any inquiries related to shipping or to track your order, please contact our customer support team. We are committed to keeping you informed about the status of your order and ensuring a smooth shipping experience.

Contact Us

If you have any questions or concerns about this Privacy, Refund & Shipping Policies, please contact us at

Effective Date: [1/12/2024]

1458 Fox Valley Center Dr.
Aurora, IL 60504

  • (630)499-0469